Asked Questions

Where can I find drivers for my reader?
What is biometric authentication?
Biometric authentication is the science of measuring a fundamental human characteristic, through fingerprint, voice print, or retina scan, for example. This verifies or determines the identity of the user seeking access to the computer.
What is the difference between biometric and non-biometric authentication?
Non-biometric authentication uses something you know or have, such as a password or a smart card to determine identity, whereas biometric authentication uses something you are, such as a fingerprint. Non-biometric solutions are less secure than biometric solutions because they can be stolen or forgotten.
Can I have different levels of security?
Yes. There are several security options that are available, from simple screen saver to hard drive locking. At the highest level of security, preboot authorization ensures that, if a computer is stolen, the data cannot be accessed from the hard drive, even if the drive is moved to another computer.
Where is my fingerprint stored?
For security reasons, the fingerprint itself is not stored. Instead, only a template of the fingerprint, which describes some of the key features and their location, are stored in a special proprietary format in a secure, protected partition of the hard drive. The key is that storing the fingerprint template is much safer than storing an actual image of the fingerprint because the image can't be synthesized from the template data
How long does it take to register my fingerprint?
The enrollment process takes less than a minute. Users simply select the finger they wish to register and then put the finger on the sensor multiple times (up to 8 times). The reason for capturing more than one image of the finger is to create a more complete picture of the finger for verification purposes. Once enrollment is complete, when the users verify their identity, the software continues to improve the filed image of the finger, creating a more accurate image with each use.
Can I register more than one finger?
Yes! We recommend that you register as many fingers as possible. Should a particular finger become unreadable (Band-Aids, deep cuts, etc.), you can still be verified by using a different finger.
Can I still access my computer if my finger is dirty or damaged?
Yes. The technology used in the fingerprint sensor is unique in that it actually images a layer below the surface of the finger. This makes it much more immune to surface defects on the fingerprint, so superficial damage is not a problem. It is also recommended that each user enroll several different fingers, so even if one finger is unverifiable, another finger can be used.
What happens if I cut my finger?
Usual cuts on the finger (except for major injuries) are tolerated by the system. If it's necessary to apply a bandage, use your secondary finger.
How long does the verification process take?
The verification process is quick and easy. In a matter of seconds the users simply place their finger on the sensor to verify their identity. Because the software only has to verify your finger against the stored template, verification is immediate.
Can I share my computer with others?
Users with whom you share the computer should also enroll their fingerprints, this allows them to log onto your system without compromising security. In addition, individual files and folders can be encrypted so that only the authorized owner of the file can read them. This provides additional security for multi-user systems.
Can my fingerprint be stolen from the database?
No, only templates are stored in the system. When a finger is scanned, the characteristic points, or minutiae on the image are extracted and turned into a template. Only a digital representation of the specific points is stored, not the image which is discarded after feature extraction. Since the template only holds information about points located on your fingerprint, the original image cannot be restored by any means.
Does the system store an image of my fingerprint?
No, only a digital representation of the specific points of the fingerprint is stored, not the image, which is discarded after the feature extraction. Since the template only holds information about points located on your fingerprint, the original image cannot be restored by any means.
Can my template be used by the police?
No, the automated fingerprint identification systems (AFIS) used by the Police store the entire fingerprint images while our (and competing) systems only store information about specific points.